When I was in graduate school, I worked at a coffee shop.
While I was there, I developed a great love for coffee. Good coffee. Coffee that’s handpicked, handcrafted, and consumed at just the right temperature. Coffee that’s paired with the right pastry, in the right season, at the right…heck, who am I kidding? I’ll drink coffee anytime.
I quickly learned how to make all of the specialty drinks, and my all-time favorite was the con panna.
Con Panna means “with cream,” and it’s a simple drink to make. Grab a canister of whip cream. Then pull 2 (or, if you’re feeling extra frisky, make it 3) shots of espresso. As soon as the shots are done brewing, transfer the shots to your demitasse cup, then top with whip cream. As I like to call it: “heaven in a cup.”
Most coffee shops, though, won’t have this drink listed on the menu. They’ll have the traditional cappuccinos, lattes, and cafe mochas. But no con panna. And it’s not that they don’t know how to make it. It’s just not a huge seller in America. Most people in America want something with a little less kick…a little smoother and creamier. They’re not looking for something with so much punch.
But if you want to be super cool, just order a con panna next time you’re at your local coffee shop. The barista will look at you with eyes that say, “How do you know about the con panna?” Then you’ll look back with eyes that say, “I’m a coffee connoisseur. I’m an insider. Fear me!” To which his eyes will respond, “Wow…I had no idea. I have so much respect for you right now.” To which your eyes will respond, “You better make it the right way…the way real Italians make it.”
I’ve shared the beauty of this drink with a lot of folks who frequent coffee shops. You know what every one of them tells me? ”I am going to order that drink next time I go!” Why?
Because everyone wants to feel like an insider.
There’s something about us that wants to feel like we have a leg-up on others. That we’re a step ahead. We know a bit more. We are in a bit deeper. We’re just a little bit more awesome than the rest of the people in this coffee shop…because we know a random fact about Italian-style espresso.
You might spin that thought and think that it’s related to pride. But I don’t think it is. I think it’s a reflection of our desire to learn, grow, change, and improve. And when it comes to leading people, this is an invaluable quality to overlook.
In leading people, help them feel like they’re insiders.
- Let them know what’s coming next…before it comes.
- Run an idea by them before it’s announced publicly.
- Ask for their input in prep for your next event.
- Tell them an idea you’ve been sitting on but haven’t fleshed out.
- Ask them to lead in an area that you haven’t yet explored as an organization.
- Encourage them to bring their ideas to the table…and then act on some of them.
The more knowledge you give people, the more valued they feel.
The more knowledge you give people, the more they feel like a vital part of the organization.
The more knowledge you give people, the more they will give of themselves.
The more knowledge you give people, the better results your entire team will experience.
Have you ever had a con panna? Do you even like coffee?