image credit: CreationSwap user Esther Gibbons

When I think of customer service, I don’t instantly think of Wal Mart.

In fact, when I think of Wal Mart, I think of two things:

• Crazy cheap stuff
• Crazy people (HT People of Wal Mart)

Typically, customer service hasn’t jumped out of the aisles to scare me at Wal Mart. Until recently.

I was looking for aluminum baking pans. I went up and down the grocery aisles. Looked at every end cap. Even walked through the milk area twice thinking maybe I’d missed them.

Asking for help

Then I broke a cardinal man-code. I asked for help from a Wal Mart associate. Thinking the pans were somewhere in the grocery section, I asked someone who was working in that section, stocking shelves.

I instantly felt guilty for asking them. They were in the middle of something else, deeply engrossed in unpacking and stocking cans of something. I knew I was a distraction from him accomplishing his job.

“I’m sorry to bother you…really, I know you’re working on something else. But could you point me in the direction of the aluminum baking pans? I can’t find them anywhere. Just point me in the general direction and I’ll get out of your hair.”

I must have had a wince on my face, anticipating a pair of rolling eyes, sharp tone, and general disdain.

But I got none of those. In fact, I got exactly the opposite.

“No bother at all.” she said.  ”I am 99% sure I know where they are. Let’s go find them together.”

So the employee walked me across the store, away from the grocery section (I’m dumb…I know), to the home goods aisles, and right to the aluminum baking pans.

“Wow. Thank you so much!” I said.

“No problem at all. Glad to help.” she returned.

I was floored. And felt valued. And I found what I was looking for.

And in the process, my feelings about Wal Mart, which weren’t necessarily negative in the first place, took a drastic turn upwards. Suddenly, this store became a store that valued me, a customer. I may have gone in for the discounts…but I’ll return because of the stellar, friendly, customer-focused customer service.

Customer service and your theology

I began to wonder if we treat people like this on Sunday mornings in our local churches. Especially staff members.

It’s easy to feel like we have more “important things” than helping someone find a different classroom. Or find the welcome desk. Or get information about another ministry. Our role is much “bigger” and more “important” than that…we preach, we lead children’s ministries, and we equip volunteers. We set up hallways, hang banners, and operate the computers. We don’t have time for little things like, “Do you know where the baby dedication happens today?“

We quickly forget that, though our roles are important, it’s the people that we’re called to serve that are vital. Creating lasting, memorable experiences is unbelievably important in our churches. The experience someone has on a Sunday morning doesn’t trump the Gospel…it fleshes the Gospel out.

You can help someone have a better, more beautiful picture of Church by the way you serve them, instead of just handing them off or pointing them in another direction. The way you carefully and skillfully and patiently lead guests has lasting impacts on the health of your local church.

The way we treat others reveals our theology.

We serve a God who is infinitely patient and gracious with us. To love others any less is cheapening grace.

“The Lord, the Lord God, compassionate and gracious, slow to anger, and abounding in lovingkindness and truth.” – Exodus 34:6

Questions:

When guests leave your church, do they feel valued?

When someone needs help, do they feel like they’re a burden on you if they ask?

Have you ever gotten so engrossed in your specific ministry that you were bothered when asked for a little help?

Is your church more “product” focused than “people” focused?

 

image credit: CreationSwap user Douglas Shelton

If you’re anything like me, witnessing comes super-easily. It seems I can winsomely turn every conversation I have back to the foundations of the gospel, have people laughing, nodding their head in agreement, crying, and saying, “Amen!” within just a few minutes. I quote a verse, and people cry out, “Please, more truth, Ben!” I sing a hymn while walking down the sidewalk, and people never look at me like I’m a freak … nay, they begin singing along, raising their hands in worship. I just have to encourage them not to close their eyes while they’re walking!

I carry tracts in my pocket, because every time I meet an unbeliever and give them one, they ask me if I’ll baptize them on the spot. I say, “It seems you need to hear about Jesus …” and they immediately respond, saying, “Yes, I’ve been waiting all my life! Please tell me more…” I always have the perfect word to say, the perfect prayer to pray, the perfect timing, and the perfect closing.

Don’t you?

No?!? Yeah, me neither. To me, witnessing is tough. It often feels stilted, forced, and unnatural. I never seem to have the right timing. And trying to perfectly remember each point about the gospel, combined with the fact that I’m nervous — that I feel like the other person hates me for bringing it up, that I feel woefully inadequate to share, that I feel like I have no idea what I’m talking about, that I just know that the other person has to be somewhere else and do something else — makes sharing my faith one of the most difficult activities I ever do.

I think we make it too difficult, though. I know I do.

When it comes to sharing the gospel, let me offer you three steps to think through.

3 Steps to Sharing the Gospel

Follow

Follow Christ. That’s what He calls each of you to do, right? You, living the life God has called you to live and being the person God has uniquely gifted you to be — that’s a great testimony to God. Each of us is a walking billboard for the goodness of God and a testimony that God can redeem, right, and set straight a person’s life. You don’t have to be perfect. Nobody expects you to be flawless. (Gasp!) And if you try to portray that to people, you’ll come across as arrogant and fake. You don’t have to have a perfect testimony, but you do have to follow a perfect Savior. That’s essential.

Share

Share your story. Your story is compelling. Riveting. Life-changing (assuming you actually have been changed). And sharing your faith involves sharing your story. Be honest, transparent, and vulnerable. People will connect with your brokenness more quickly and fully than they ever will your “awesomeness.” Share the junk God’s redeeming you from, the junk you’re done with, the bigger picture He’s inviting you into, and the ways His grace is sufficient and His love is captivating.

Invite

Invite other people into your story. Build relationships with people. And not just so that you can “get them saved.” Genuinely love people. Invest in them. Be their

friend. Listen to their story. Value them as God’s crowning creation. Look for ways to serve them, expecting nothing in return and with no strings attached. In so doing, you’re inviting them into the story that God’s writing through you. I’m convinced that people want to plug into something that’s bigger than themselves. Inviting people into your story, showing how your story fits into the broader story of God’s redemption of His people, does just that.

“THAT’S ALL?”

That’s it. Sharing your faith is much less complicated than we (church leaders) often make it. But it’s also much more difficult. Much more engaging. Much more demanding of your time and effort. Much more challenging of your life.

The goal of evangelism isn’t for the person to walk away with the “right” doctrine. Though doctrine is important, it’s not an end in itself.

Right doctrine should

• drive us to love others more, not less.
• move us toward people, not away from them.
• move us to condemn less, and love more. It should propel us toward kindness and patience, breaking our hearts for those far from Christ.
• drive us to serve others, looking for nothing in return.

“All day long I have held out my hands to a disobedient and contrary people” (Romans 10:21, ESV). All. Day. Long. God’s hands are full of hope, love, mercy, grace, forgiveness, and blessing. He sent His Son to earth to have a relationship with us. Let’s not reduce the beauty and power of that to mere words. To do so rips the truth of its love, grace, and mercy.

Follow Christ. Share your story. Invite people in. It’s that simple.

Without love, truth is …

Obnoxious.

Offensive.

Impersonal.

Insignificant.

Empty

Relationships matter.

Question: 

Have you ever given someone a tract, and seen the heavens instantly open up?

* I originally had this article published in the Fall 2011 edition of Collegiate Magazine (with a couple of minor tweaks here to fit it in as a blog post. To read more, pick up the magazine HERE. 

** Image credit: CreationSwap user Douglas Shelton

 

Confession 1: I’m not a huge fan of American Idol.

Confession 2: I kind of like the first few weeks of auditions.

It’s probably completely the sinful side of me that enjoys those awful auditions that make our ears bleed. Oftentimes though, I’ll watch the first few weeks of a season then check out once the competition officially begin.

I watch as people who think they can sing like an angel crash and burn in front of 3 judges and millions of TV viewers. As the hour progresses, I’m struck by a strange combination of emotions, wanting to laugh, cry, and scream at my TV all at the same time.

The whole time I’m wondering why so many of these people’s friends told them that they were good. You know that they didn’t arrive at this conclusion all by themselves. Someone else must have told them, “Umm…yeah, that’s good. You should try out for American Idol!” Or, “You’ll really go somewhere with that voice.” Or, “Yes, you are a superstar!”

I began to wonder if we try to do similar things in “community,” encouraging people where they’re not gifted. Praising people when they don’t need to be praised.

Dishonest community

In the short-run, it’s easier to choose a ‘white lie” and preserve the peace than to find a way to lovingly speak the truth.

• If I think I have the gift of teaching, but I’m awful at teaching, don’t tell me I’m good. If I didn’t do a good job, don’t tell me, “That’s the best sermon I’ve ever heard!” Be honest! It’ll sting in the short run, but like momma always said, “Honesty’s always the best policy.”
• If I think I have the gift of hospitality, but I’m a jerk when I’m hosting people in my home, don’t let me keep thinking I’m doing a great job. Authentic community is honest.
• If I think I’m a good writer, but my writing stinks, it would be unloving of you to tell me that it’s wonderful. And ultimately, if I think my writing is good, and I don’t work on it, in the long run I’ll never try to improve. And what I think I’m a superstar at will make me look foolish. I would bear the responsibility for that, but those along the way who were not honest with me would bear the load, too.

Authentic community is others-focused, not just you-focused.

Helping people understand their gifts is vital to the success of any leader. But don’t lead them to believe they’re awesome in something that they’re not. Speaking the truth in love (Ephesians 4:15) to those you participate in community with is a difficult thing to do. But it’s incredibly honoring as you seek to help someone improve a gift they’re using. Your words are setting them on a path to utilizing their gifts, not just embarrassing themselves with it.

Gifts are like muscles…they need to be exercised in order to be effective. Sometimes exercise has to start with a little honesty. And honesty is best received in the context of healthy, authentic, loving community.

 Do not lie to each other. – Colossians 3:9

 

image credit: Creation Swap user Jon Davis

There are times in our lives where fear is as palpable as the key in the ignition of your car.

You sit there, wondering if you really have to start the engine. You wonder if it would be easier to plant, unencumbered by the stress that awaits you the next time the engine will go silent. When the engine returns to its resting state, you’ll be much closer to the fear you dread.

There are times in our lives where fear seems to grip our hearts so tightly it squeezes every the life out of each ounce of authentic, unconjured courage. Our past failures fuel the fire where fear slowly burns, the warm coals pulsing red-hot. Out of nowhere, a flame sparks upward and we’re reminded of the heat contained within. The gray coal we thought dormant shows life once again, and our past rears its head and cripples us again.

Fear seeks to destroy you, and the beautiful future laid out before you. It wants nothing less than to maim and leave you insecure. It takes the gifts God has given you and twists them so they appear weak and inert.

And you can do one of two things with that paralyzing fear.

What to do with your fear

You can let it keep you in the driveway, effectively out of the game of idea-sharing, problem-solving, healthy community, where fear and insecurities dominate.

Or you can dominate your fear. Reminded that you weren’t created out of fear, but out of love, you can stoke the flame of your God-given gifts. Laughing at fear’s potential to cripple, you can begin to help others become conquerers. (2 Corinthians 1:3-11; Romans 8:35-39)

If you’re afraid, work through it and let it propel you to work harder, dig deeper, and fight with all the strength you’ve got.

If you’re afraid, use that fuel to charge your creativity to go places it’s not gone. Instead of stuffing fear under the proverbial rug, find a way to explore it, using it for good. (Genesis 50:20)

Whatever you do, don’t let fear win.

For this reason I remind you to fan into flame the gift of God…for God gave us a spirit not of fear but of power and love and self-control. – 2 Timothy 1:6-7

 

image credit: creation swap user Ron Loveday

I’m reading through the whole Bible this year, on the chronological plan via YouVersion. I might have started a little later than you did, but this plan is a great way to read through the entirety of Scripture.

But can I be honest with you?

Sometimes when I read, my eyes gloss over, I finish reading, and I have no idea what I’ve read.

I know, I know…not very holy, right? Not what you’d expect of a pastor. A pastor should 100% internalize every passage…nay, every word. Pastors should read a passage, and instantly be able to explain it using alliteration starting with the letter K. A pastor should read a passage and pretty much have it memorized, able to recall it at just the right time in just the right situation.

I guess I’m not a normal pastor.

Just trying to be honest.

This problem often happens when I read a familiar passage. It feels like I’m not really reading it, my eyes scanning the page like I’d scan a newspaper article I’ve been forced to read. A couple of key words jump out, but the passage feels very little like God’s authoritative, life-giving Word. My scanning eyes wander across the page, but my mind will wanders to other, less important tasks.

The Jedi Mind Trick

So I have decided to trick my mind by introducing the unfamiliar. Instead of reading one of the Bible translations I have read for years (English Standard Version, New Living Translation, New International Version), I’ve started reading the Holman Christian Standard Bible for my daily reading. It’s different enough that I can’t just scan a passage and instantly know what it’s going to say, my scanning habits having to slow down because my mind doesn’t recognize the cadence of the familiar.

Will this work?

Maybe. It’s working so far.

As I read through the book of Genesis, a book I’ve read countless times, it feels fresh again, alive with a renewed sense of beauty. It’s refreshing, my heart and mind approaching each passage as if I’m reading it for the first time. It’s what I needed to do.

Maybe it’s time for you to consider switching translations for your daily reading. Maybe it’s time to trick your mind into doing what you want it to do. Thinking what you want it to think. Meditating on what you want it to meditate on.

Question: What’s your preferred translation?

*image credit: creation swap user Ron Loveday

 

image credit: Creation swap user Branden Shape

I started my 1-year Bible reading plan today.

16 days after the start of the new year.

Which is neither trendy nor inspiring.

Nobody wants to show up late to a party. Or be the last one to leave. Or catch on to the cool things after everyone else.

I was reading my Bible, but wasn’t in a specific plan, because quite frankly, I forgot to start one. (I was reading my Bible daily…just not as a part of a specific plan) With my trip to Costa Rica, I simply forgot to get cranking on the new plan.

Why does this matter?

Why does it matter that I’m starting my Bible reading plan 16 days after the rest of the world has started their plan, their diet, and their life changes?

Because there are changes that you haven’t made yet, either. There are things you know you need to do, but for whatever reason, you haven’t. And looking at the calendar could leave you paralyzed, because you had good intentions of making those changes over 2 weeks ago.

Maybe you forgot. Maybe you didn’t realize you needed to start. Maybe you intentionally chose to put things off.

Start now! No more procrastinating!

Whether what you’ve been wanting to do is start a Bible reading plan (I’m reading the chronological plan on YouVersion), start a blog, or quit smoking.

It’s time you forgave that person who wronged you.

It’s time to write that book.

It’s time to reach out to your neighbor.

It’s time to break that addiction.

It’s January 17th. It’s not the trendy time to make life changes. But who needs trendy times, anyway?

Instead of standing still, paralyzed by the mountain of changes that need to happen to move you where you need to be, do something. Take a step in the right direction, and God will reward that step.

Don’t wait until everyone else is making changes. Change now!

January 17th is my fresh start.

Care to join me?

What changes are you going to work on?

* image credit: Creation swap user Branden Shape

 

image credit: Creation Swap User Rob Gros

I grew up in a Christian home. My parents were, and still are, amazingly solid followers of Jesus. I look to them and, when I grow up, want to

• Have a marriage like theirs
• Follow Jesus like they do
• Lead like they do
• Find wisdom like they’ve found

They did a great job pointing me to Jesus and, at the ripe age of 6, I began following Him. I didn’t understand it all. But I understood enough to know that, without Jesus, I didn’t have a relationship with God. And I desperately wanted a relationship with Him!

So my journey began.

As I got into high school, I started hearing “those testimonies.” You know which ones I’m talking about. The radical conversions. The “I was a drug addict when I walked in tonight, and now I follow Jesus and I don’t even want for those drugs anymore.” The “I slept with every guy I looked at for 5 years…and now I love Jesus.”

Part of me, the sinful part of me for sure, wished I had a testimony like that. I mean, come on…I began following Jesus when I was 6. What kind of serious trouble can I get in by then? If I’d waited a few years, say, at least 10, maybe I could’ve added a bit of flair to my testimony. I wish I had a cool story. For a few reasons:

1. I bet they had a crazy amount of fun. Sure, it was empty. Sure, it didn’t ultimately satisfy. But dang, they had a good time doing it! (I know…don’t judge me. You’ve had those thoughts too). I know Christians can, and should, have fun, but…

2. They can look back on their life and assuredly say, “I’m different now that I follow Jesus.” From drugs to hugs. From passionate love with the opposite sex…to passionately following Jesus. From fights with classmates to fights with the devil. From…ok, I’ll stop. You get the picture.

That second reason really hung over me. And if I can be honest, some days it still tries to hook me in. “You’re not really different” I hear whispered. “What has Jesus really done in your life?” is shot my way. “Are you sure you’re following Jesus?” enters my doubt.

If I only had a sexy testimony!

The homely testimony

But wait. My testimony is sexy. It is radical. It is powerful.

Once I was lost, and now I’m found. Once I was an enemy, and now I’m a son. Once I was bent against God, and now He’s my friend. Once I was pointing towards an eternity apart from Jesus, and now eternity with Him has begun.

The radical part of anyone’s salvation isn’t the “sin” part. It’s not in highlighting the depth of depravity that the human soul can dive. It’s in highlighting the love of a beautiful King who’s kind enough to save a sinner like me. It’s in pointing people to a God who rescues the powerless. Pointing people to a God who is gracious enough to save someone who, at the age of 6, doesn’t even fully grasp the depth of His love. Someone who, at the age of 6, has no idea what life holds and how grace will be such a powerful part of it.

A word to the doubters

I share this because I know I’m not the only one who has doubts. I’m not the only one who doesn’t have a radical conversion story. I’m not the only one who has sinned more after I began following Jesus than before.

And I’m not the only one who needs a reminder that salvation is about highlighting the love of a good King whose willing and able to rescue.

Question:

Ever doubted?

*image credit: creation swap user Rob Gros

 

Young leaders often feel behind the curve.

Every meeting they attend, every team they lead, every trip they plan…they’re the youngest and least experienced. And, in my case, I’ve been in the room where everybody present had children older than me.

I can’t tell you how many looks I was flashed that said, “How cute…he’s trying to lead us…isn’t that neat?!?” As a leader, that’s frustrating.

When I started in my current role, I was the youngest on staff.

When I started in my current role, I was the younger than every one of the small group leaders at Grace.

But over time, I’ve been able to grow some level of influence. And here’s one principle I’ve learned:

Be faithful in the little things.

If I was given a task, even if it didn’t directly relate to my area of leadership, I worked to make sure I completed the task well. Not just half-heartedly, but with excellence.

If I took on a new responsibility, I made sure that I was 100% faithful, to the best of my abilities and even more so, to exceed expectations.

And this principle is biblical:

One who is faithful in a very little is also faithful in much… – Luke 16:10

It’s the little things, the smaller responsibilities, that are the greatest test of character, not the bigger ones. Letting the ball drop on the “little things” is a symptom of a heart that’s not ready for bigger, weightier things.

If you’re given smaller, less significant assignments and you fail to meet and exceed expectations, why would those who are in leadership over you trust you to meet and exceed expectations in more significant roles?

The insignificant tasks you take on early in leadership may be just that…insignificant. Except for one thing: they show your character. And if you want to gain influence, character (even more than age and experience) is key.

A certain level of trust must be granted to you because you’re young. But a deeper, more substantial level of trust, the one you’re looking for, is earned.

Trust is earned one faithful step at a time.

Be faithful in the small steps. It’ll pay off in time.

Have you ever dropped the ball on a small responsibility?

Did you see that affect your influence?

*Image credit Creation Swap user Drew Palko

 

I’m taking a break from my blog between Christmas and New Year’s. I’m re-posting a couple of your favorites (based on clicks) and a couple of my own favorite posts from 2011. I hope you enjoy! I’ll be interacting in the comments section, so if you comment, I’ll respond. Merry Christmas and a happy New Year!

If you’re looking for a small group, you probably wouldn’t like mine.

Why you won’t like my small group

• Nobody’s perfect. Our group is rather messy…in fact, much messier than I ever thought it would be. If your life is clean and put together, and messiness frustrates you, you’ll hate our group.
• We celebrate small steps, not just the ‘huge’ ones. And small steps may seem insignificant to you, so if you’re not willing to get excited over a step towards Jesus (no matter how seemingly insignificant), you’ll not feel at home with us.
• There’s no teacher. Just a facilitator. And the facilitator doesn’t have all of the answers, so if it’s merely answers you’re looking for, mosey on.
• We talk about challenging stuff. And I don’t mean that we debate obscure theological dogma. I mean that we work to apply the Scriptures to our lives. If you love a great, obscure theological debate, you may not enjoy our group.
• We expect full participation. Nobody in our group is lazy. In one way or another, every member participates, and is vital to the success of the group as a whole. If you want to be a lazy sponge, don’t join us.
• We know each other’s stories. No hiding in our group. Our group kicked off its first month by encouraging everybody in the group to share their faith story. Comfortable? Nope. This group’s not for you.
• We’re transparent. Mere platitudes aren’t acceptable. If all of your answers start with, “Someone once said…” instead of, “I am dealing with…” then you’ll never be comfortable in our small group.
• We’re diverse. If you’re looking for people that are just like you, who look, smell, act, read the same books, live on the same side of town, have the same number of kids…keep moving. You’re not going to find that here.
• Our group is going to end soon, and I’m going to ask each group member to take a step of faith and lead a new group…each one of them. No moss will be gathering with us. If you like moss, find another group.
• We serve together. Don’t want to serve? That’s fine. Just don’t get frustrated with us when we ask you to join us in making a difference in our community.
• We have fun. Every week. We laugh so hard that we snort. We play games, share stories, and study the Bible…all while having fun. I wrote more extensively about the importance of having fun in small groups HERE. If you don’t like having fun, you’re an old codger. And old codgers don’t last long in our group.

* image credit: iStockPhoto user Digital Skillet

 

I’m taking a break from my blog between Christmas and New Year’s. I’m re-posting a couple of your favorites (based on clicks) and a couple of my own favorite posts from 2011. I hope you enjoy! I’ll be interacting in the comments section, so if you comment, I’ll respond. Merry Christmas and a happy New Year!

image via iStock photo user Anthia Cumming

Dear local church,

You do weird things. And please don’t tell me you have no idea what I’m talking about.

• You eat tiny crackers and drink tiny glasses of grape juice.
• You sing. Loudly and passionately. And it’s 8:30 on a Sunday morning. Seriously, who sings, out loud, where others can hear them before 9:00?
• You ask people to come down front. Nobody at my son’s baseball game has ever asked me to make a big life decision right in front of the whole stadium.
• You tell me I need to go somewhere else, into someone else’s home, to really connect.
• You pass a bucket for me to put money in. Do I have to pay to worship here?
• You lay hands on people to pray for them. Never seen that one done in a helpful way in a PTA meeting. Never.
• You preach from the Bible, and keep referring to it as an authority in your life, but I don’t see it like that. It’s a bit strange that you would put such weight into such an old document.

I’m not saying that these things are wrong. They’re just weird to me. I need you to help me understand why I need to do them. Why they’re important. Why you do them every week. Why I need to join in. Why I feel like such an outsider when I’m there.

I don’t want to be an outsider. Nobody does. I’d like to feel like I’m a part of you guys…but I need you to be patient. Walk me through understanding and doing. It took you lots of years to get where you are…help me get there. But don’t assume that, after 2 weeks, I’m going to “get” it.

Because when you don’t help me understand, you push me away…and it seems you don’t care that I come back.

Signed,

-Church visitors

* image via iStock photo user Anthia Cumming