I received this reply from them…directly to me:
Knowing how, and when, to respond to critics is very important. I applaud Lasaters for their timely and effective response. Because of that response, they’ll get more business from me.
A critique of the system you’re leading can often feel like a personal attack.
But in the end, critiques can help to improve the overall effectiveness of the ministry.
Maybe a person’s critique is off-base. Out of line. Out of touch. Off-color. Off-putting. Off-handed. Offensive. Biting. Reactionary. Untruthful. Unholy. Discouraging. Poorly timed. Poorly executed. Or all of the above combined.
But most critiques have at least a shred of truth.
May we, as leaders in our respective organizations, be humble enough to continually evaluate our system.
How do you encourage open, honest evaluation of your system?