Category: Church (page 19 of 28)

Building a better Airline

I recently flew Delta Airlines, and noticed a promo sign that said this:

Building a Better Airline, not just a bigger one

Say what you want about Delta, but this (relatively) new initiative is a strong one. In an industry marked by frustration over lost baggage, TSA joys, and cancelled flights, Delta is trying to give the customer a better experience.  They’re trying to build a better airline.

There are two key words here in their new strategy, “Building a Better Airline, not just a bigger one” that I think church leaders could learn from.

How can churches build better, not just bigger?

1. A Better experience

Delta is looking to build their company on standards and procedures that set them apart from everyone else.  They’re changing things up and implementing new ideas that position them as the leaders in their industry because the services and conveniences they offer serve their customers more efficiently, effectively, and liberally.  Case-in-point: there’s a TV on the back of each headrest.  And they offer lots of free programming.

If you’re a part of a local church and you’re not thinking, “How can we serve our congregation and our community more efficiently, effectively, and liberally?” then you’re not asking the right questions.  You’re not wrestling through the right things.

2. A “bigger” company

Notice one word: “not just a bigger one.”  They are looking to build a bigger company, it’s just not the only thing they’re looking to do.  See, there’s nothing wrong with growth.  In fact, if they weren’t looking to build a bigger company, I’d wonder why they’re even in business.  Individuals (or groups) launch a business to see it grow, no?

Should churches be any different? *

We want our churches to grow numerically, right?  If not, why do we even exist?  Of what value is the Great Commission?  Why would the Bible include numbers when it referred to the early, New Testament church in the book of Acts, where God was adding thousands daily?  If numbers didn’t matter, why include them?

Numbers aren’t just blind figures.

They’re people.  They represent a person who is far from the Lord.  One who needs to hear the Gospel.  One who needs Hope.  One who needs encouragement.  One who needs to understand God’s grace.

“Numbers” aren’t our motivating factor…but sharing the Gospel and making disciples of people (in an increasing number) is our motivation.  So numbers do matter. **

How is your local church working to offer a “better” experience for “customers”?

Do the numbers really matter?

* I understand that the strategy of some churches is to send people out, and keep the numbers on their campus lower.  This is a viable strategy…but one in which these churches still should value numbers.

** This is a Ron Edmondson-ism.

 

Quit trying to be funny

Want a snapshot into my thought process?  Here you go.

image by Beaty Bass

Me: I could write a blog off of this thought:

If you’re not funny, don’t try to be.

Because I read something the other day where someone was trying to be funny, and they weren’t.  It was painful.

My brain: But you write things that you think are funny.  And they’re not.  So they’re painful.

Me: Ouch.

My brain: Don’t judge people on a funniness scale.

Me: I don’t mean to jud…

My brain: And who made you the funny judge, anyway?

Me:

My brain: And isn’t “funny” subjective?  What’s funny to you may not be funny to everyone.

Me: Well, ok.  But some things just aren’t funny. Case-in-point: well, um…I can’t think of one right now.  But you know what I mean.

My brain: You mean that there are some things that just aren’t universally funny.  Right?

Me: Yeah.

My brain: There you go again.  Judging “funny” purely by what you find “funny.”

Me: But why would someone write something intending to be funny, when they’re not?

My brain: Hey, you don’t have to read their stuff…

Me: I guess not, but…

My brain: No, you don’t.  Just quit reading.

Me: I guess you’re right.  Nobody is forcing me to read.  That would be weird if they did.

My brain: Don’t you write from your own experiences?

Me: Yes.

My brain: And aren’t your experiences sometimes funny to you?

Me: Yes.

My brain: Boom!  Then you just contradicted yourself.  You’re funny to you, but not to everyone.  Isn’t this what you’re frustrated with other writers about?

Me: I suppose…

My brain: And are you forcing anyone to read your stuff?

Me: I sure hope not.

My brain: What kind of an answer is that?  It’s either a “yes” or a “no.”

Me: I guess that realizing there are countless voices out there, and that those non-funny funny guys can have their voice, too, is good.

My brain: Finally.  You get it.  It doesn’t matter.  They’re funny to someone.

Me: Be who you are, and let others be who they are. Hey, I think I’ll Twitter that.  Wait, no.  I’m having an important internal dialogue right now.  Stick with it.

My brain: What just happened right there?

Me: Sorry.  …But can’t I be a little critical?  Bust on people a little when they’re not funny?

My brain: Nope.  Again…you’re not that funny to most people.

Me: Ok, ok…I get it.  I’m not funny either.  Will you lighten up already?

My brain: You need to lighten up.  Give people the freedom to express themselves however they want.

Me: Fair enough.

See what I have to deal with?  Here’s my own takeaway from my own thought process:

I’ll let you be you.

In fact, let me take that one step further.

Please, please…you be you.

We need you.  Your brand of humor.  Your style of relating.  Your way of leading.  Your ideas, passions, giftings, and set of failures.  Your training, your taste, and your family dynamics.
Don’t be me.  I won’t be you.

And, I promise…I won’t judge you for being you.

Just as our bodies have many parts and each part has a special function, so it is with Christ’s body. We are many parts of one body, and we all belong to each other. In his grace, God has given us different gifts for doing certain things well. (Romans 12:4-6)

 

 

Harnessing courage

My son is a running, jumping ball of courage right now.

  • He rides his 4-wheeler down our front steps.
  • He jumped down 3 stairs the other day…measuring at least his height.  He hit the floor, tumbled a little, and kept on running and laughing.
  • Yesterday, he rode down our driveway (a fairly steep hill) as fast as he could on his little plastic truck…which was definitely not intended to be ridden as fast or as hard as he was riding it.
  • He’s not afraid (usually) of talking with a complete stranger.
  • He jumped off of his bed.  It’s taller than he is.

He just has this courageous spirit in him.  And I fight my hardest to not discipline that out of him.

Because seeing my son do courageous things thrills my heart, and I know it’s a expression of his God-given spirit of adventure.  And it would be easy for me to discipline that out of him in the name of safety and order.  I could demand that he not run amuck, that he play it safe, that he walk (err…jump) a more careful path.

But I am convinced that that’s not best for him in the long run.  That’s simply what’s good for me and my sanity in the short-run.

I want to encourage my son to continue to take risks.  Stand up to challenges.  Do things nobody else is doing.  Blaze his own path.  Follow his dream.  And live out the calling God’s placed on his life.  I want to teach my son to live dangerously. It’s much easier to rein that courage in, and point it towards Christ, than to re-program a man to live dangerously. I want to encourage him to be courageous now, and reward those small feats.

David also said to Solomon his son, “Be strong and courageous, and do the work. Do not be afraid or discouraged, for the LORD God, my God, is with you. He will not fail you or forsake you until all the work for the service of the temple of the LORD is finished. – 1 Chronicles 28:20

Have you ever been encouraged to live dangerously?

Disagree with the idea that boys (and men) living dangerously is a good thing?  Feel free to push back!  Click HERE to jump in the comments!

 

The anticipation

I love being a dad.

It’s not easy, by any stretch of the imagination.  But it’s good.

And one thing that we as a family love is laughing together.  And one way I personally promote that is by tickling my son.  It makes both of us laugh hysterically.

I don’t know if you’ve ever tickled a 2-year old, but it’s pretty funny.  It’s hard not to laugh along with them.

And I noticed this the other day: my son starts laughing before I even tickle him.

I just curl up my hand, like I’m going to tickle him…and just get it close to his belly, and he starts to cringe up in laughter.  And it’s not one of those courtesy chuckles.  It’s an all-body laughter.

The anticipation plays into his overall tickle experience.

 

And I’m convinced that Sunday mornings are similar.

From week to week, we should be building anticipation as to what’s coming next time.  Whether that’s through

  • sermon series
  • serving opportunities
  • small group/Sunday alignment
  • emails saying, “Get ready…”
  • social media connections
  • website resources
  • mixing things up on Sundays so people really don’t know exactly what to expect
  • building relationships that encourage continued gathering with other believers

We should be thinking, “What’s encouraging our folks to come back next week?”* Is there a reason for a newcomer (who may or may not be a follower of Christ) to return?  How are you communicating to them that coming back next week is vital?  Are you following up throughout the week?

If you believe that the message you’re presenting is valuable, why would you not create tension and anticipation for what’s coming next?

TV shows do it.  Movies do it.  Radio talk shows create it.  Teachers create it.  Guys who want a second date build it.

If you want a second round with a visitor, you’ve got to build anticipation.

How are you building anticipation?

Should we build anticipation, or should the message simply speak for itself, standing alone?

*Before you leave theologically charged comments, let it be known…I believe that God is the one who draws and changes hearts.  He is the Motivator.  It’s his kindness that leads us to repentance.  I just don’t want anything to get in the way of that, if I can help it.

 

 

 

What keeps you up at night…

…reveals what’s important to your heart.

Here are things I’m wrestling through:

  • Is our small groups system really creating disciples?
  • Is our small groups system a great picture of Gospel community?
  • What does it look like for our whole church to be moving in the same direction?
  • What’s next?
  • Am I leading in such a way that others are growing to love God and people more?
  • Is my ministry online truly helpful?  What needs to change so that it does more good?
  • Am I leading my family well?  How can I do a better job?
  • Is my son growing towards being a man of God?

These are the things keeping me up at night.

If you’re leading an organization…what is it that is causing you to sweat, go to work early, pray more, fast more, sleep less, and work harder?

If you don’t know what that is, maybe you should stay up at night and figure it out…

One day soon afterward Jesus went up on a mountain to pray, and he prayed to God all night. At daybreak he called together all of his disciples and chose twelve of them to be apostles… – Luke 6:12-13

 

 

Sparking change

It’s ok to do things differently.

Create.  Move.  Stir.  Inspire.  Experiment.

Continually.

But when you’re making the changes, don’t spark change by slamming other systems.

Slamming other churches and leaders isn’t

  • professional
  • Kingdom-oriented
  • God-honoring
  • ethical
  • long-term beneficial
  • good leadership

In the long run, what you’ll find is that stirring people to change through dissension will create leaders that are divisive, unruly, and un-leadable.  When they have an idea for change, instead of working through it and wrestling through the details, they’ll begin ripping other systems…maybe even the one they helped you create.

It’s hard to see how God is honored when our systems and churches flourish at the expense of others.

Unity is a difficult concept to maintain.  But it’s worth the effort, for your organization and your community.

Instead of the wanted change communicated through the lens of disunity and pride, try something different.  Cast vision for change because you’re confident about what God wants.  Because He has stirred your soul.  Because your community needs the Gospel.  Because your local church needs you.  Because He’s calling you to lead.

But don’t throw other churches and leaders under the bus in the process.

Make every effort to keep the unity of the Spirit through the bond of peace.  There is one body and one Spirit, just as you were called to one hope when you were called; one Lord, one faith, one baptism; one God and Father of all, who is over all and through all and in all. – Ephesians 4:3-6

 

 

 

Don’t overlook the young guys

This is a series of posts where small group experts share how group life has impacted them personally.  The entire series can be found HERE.
Steve Gladen is the Pastor of Small Group Community at Saddleback Church. He oversees the strategic launch and development of their 3,500 adult small groups. His new book, Small Groups with Purpose, comes out in June 2011.  You can follow him on Twitter and Facebook.

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Flashback with me to 1977. While most of the living population was born, probably the readers of this blog weren’t born (as painful as that is to say). I was a junior in high school. I was also a new follower of Christ. What was high school like for me? Was I an ESPN 150 Top Pick?

Not even close.

Getting ready to attend my first prom?

No again.

I was actually a late bloomer in many ways. A scholar?

Nope. I had to struggle just to get C’s and B’s. Luckily, gym class was always there to pull up my GPA!

But, surely, I was a sought-after young Christian leader, right?

Not even close.

When I think of what phrase might best describe me during this time, it is “in the background.” I was not a part of the in-crowd, the Who’s Who, the pretty people, or those who were invited to parties. And, worse yet, I had no ideas or the plans for the future. I was clueless. My dad was in business, so I had a vague notion that I would head down that path too. And that pretty much summed up my goals at the time. I enjoyed my life and basically just took it one day at a time.

The Story Begins

Enter a man named Ron Swiger. Ron was an adult in my church who took me under his wing without me ever realizing he was doing it. Our church didn’t have small groups, but they did have Sunday School and a Bus Ministry (Google it – it was a phenomenon in the 1970’s). That Sunday School functioned much like a small group. The Bus Ministry included serving and evangelism. Although the methodologies I use today are different, I realize, now, what a powerful role Ron played in my life.

Ron made sure I was involved and gave me a place to belong. He asked me to be an assistant in the Bus Ministry on his bus. He spent time with me. He did ministry in such a way that I wanted to be like him. He was also my Sunday School teacher. He was far ahead of his time and was a master at promoting growth in his students. He taught me to pray. He challenged me to give back to God. He taught the Bible in a relevant way.

Most importantly, he modeled what he taught. That Sunday School class was probably the best disguised small group of the day. We didn’t just learn biblical facts, we learned how to live life together. We had parties, interacted with the greater church, did outreach events together, and learned to challenge each other to deal with the dark areas of our heart.

Were we perfect?  No. Did I apply everything I learned to my life?  No. But did that class make an impact in my life? Yes!

A growing seed

When Ron stepped out of the role as my mentor, another man stepped in, Bill Brown.  God used him to build on the foundation Ron had started.  During those years of high school, despite my clueless nature, a seed was planted for ministry.  That seed would not bloom for almost 8 years, but it was still firmly planted.  And I owe a lot to those two men and others who had community with me.

What’s the moral of the story? When you look across the horizon of your church, you might not see the next young leader. You might just see a bunch of “clueless” people.

But don’t overlook them.

Because two guys were willing to pour into my life, I am where I am today. Community is where people are shaped for the future. Be willing to shape those God has put before you – not the ones you want to shape.

Has anyone invested in you?

Are you investing in the next generation?

 

 

The Sunday experience

My wife and I ate at a nice, swanky restaurant recently.

We felt like we were eating food that could be served on the Food Network.  Which is a far stretch from what we normally eat.  I learned what amuse bouche is (I had a pan-seared sea scallop with a slice of grapefruit, in warm vanilla sauce).  I had rillette and risotto…both of which I had to Google to know what they were.  The food was unbelievably good.

And as impressed as we were with the food, we were equally impressed with the service.  5 things stood out:

  1. We made our reservations online.  We’d never made online reservations for a restaurant before, but this process was incredibly easy.  We felt served even before we arrived at the restaurant.
  2. Our waitress was cross-trained.  She served our food, and could also talk us through the complimentary flavors, the local farms where they purchase their meat, and the precise way that each of our dishes was prepared.
  3. Our waitress wasn’t our only server…when we needed something, any server walking by would attend to our needs.
  4. I got up to use the restroom, and when I returned, my napkin was refolded and placed back on top of the table.
  5. The chef was feeling generous, and gave us a free tasting of his newest soup.

In short, it felt like the whole evening was about serving us, like we were truly honored guests.  And shouldn’t we be treated guests like that on Sunday morning in our churches?  Do we really offer that same level of service?  Because there are lessons to be learned here, whether your church is strong or weak when it comes to your Sunday morning experience.

Principles for serving on Sundays

  • Look for ways to surprise your guests with generosity. We paid a lot for our meal, but the fact that we felt served made us think less about the cost, and more about the experience.  And if “time is money,” then the people visiting your churches are “paying” a lot.  Make it worth their time.
  • Cross-train your volunteers and staff members. Our waitress cared about our entire experience, not just getting her tip.  And healthy team members know that, while their area of service may be primary for them, there’s a lot more that goes into a given person’s experience on Sundays than just their one area.
  • Serve relentlessly and creatively. The whole refolding-the-napkin-when-I-go-to-the-bathroom trick was awesome.  And it only took them 10 seconds.  But it took intentionality.  All of their servers had to keep an eye out for people who stood up to leave their table.  And that’s what it’s going to take to serve people on Sundays, too.
  • Prepared in advance to serve well. Serving with this level of class takes planning.  It doesn’t just happen naturally.  You, as staff and leaders, must plan ahead if you want your teams to serve well.  Brainstorming, dreaming, and mapping out action plans, is key if you want your guests to feel honored.
  • Know that Sundays aren’t the first, or last, impression. Our experience may have technically started when we arrived at the restaurant, but it certainly didn’t start, or end, there.  Taking this into account is important as you’re thinking through the message your church is conveying in your community and online.

Think, “What would this look and feel like for a first-time guest?”  Let that question propel you to creatively brainstorm with your team.

We’ve become raving fans of this restaurant.

Are you creating raving fans of your church?

What are you doing to creatively serve your guests?

 

Aiming for 2nd place

At a family dinner last week, I overheard one cousin ask another one this, about her recent dance competition:

Was it one of those competitions where you competed? Like for 1st or 2nd place?

The conversation then proceeded as normal.  She just wondered whether it was a competition with prizes or one where “everyone wins” or one where there are rankings when you’re done.  I get that.  But in the moment, I was struck by two words: 2nd place.

Nobody competes for 2nd place, do they?

If that’s your goal, any good coach would tell you you’ve sold yourself short.  Even if you’re not that good, you always start out competing for the grand prize.  No NFL team says, “We hope to lose the Super Bowl game this year.”  Coaches are honored and revered because they won the Super Bowl, not because they lost it.  Pitchers are remembered because they won the World Series.

Nobody dreams about ‘winning’ second place.

So why in our churches do we think it’s ok to aim for second place in areas like

  • leadership
  • church events
  • Sunday’s music
  • Sunday’s announcements
  • the resources we produce
  • the small groups we lead
  • the trainings we offer
  • the meetings we plan
  • the blogs we write
  • the conversations we have
  • our sermon series
  • our outreach initiatives
  • community impact

Does the Gospel make it ok for us to shoot for second? Because the message is so powerful, are we then given the freedom to not give our best effort to all areas of our life and ministry?  It’s tough to see how God is honored when we put forth half-hearted efforts.  Ever.

So let me be your coach today.  Don’t compete for 2nd place!  Give it all you’ve got!

I press on to reach the end of the race and receive the heavenly prize for which God, through Christ Jesus, is calling us. – Philippians 3:14

 

Leading with integrity

It doesn’t matter where you are, what you’re doing, or how you’re wired…you can lead with integrity.

It’s easy to get frustrated in your work because

  • you’re not working where you want to be working
  • you’re not making the money you want to be making
  • you’re not making the difference you want to be making
  • you are in a dead-end job
  • your boss is tough to work for
  • you’re not maximizing your strengths
  • you work behind a desk
  • you work outside in the elements
  • you have to answer too many emails
  • you’re given too much structure
  • you aren’t given any structure
  • you have too much on your plate
  • you have too little on your plate

And maybe those are all things that you need to work on changing.  Maybe you should change positions.  Or careers.  Or cities.  But one fact remains.

You can always lead with integrity.

Joseph did.

  • Potiphar, the captain of Pharaoh’s guard, left all that he owned in Joseph’s care because he trusted Joseph. (Genesis 39: 3-6)
  • Potiphar’s wife tempted Joseph to sleep with her…Joseph chose to run away.  (Genesis 39:6-12)  That takes some character.
  • Joseph led and influenced while he was in prison (though he was unjustly accused and prosecuted), gaining the favor and trust of the keeper of the prison. (Genesis 39:19-23)
  • When he was finally released from prison, he didn’t choose bitterness, but trusted God and spoke the truth to Pharaoh. Pharaoh said of Joseph: “Can we find a man like this, in whom is the Spirit of God?”  That’s leading with integrity.
  • Joseph fairly sold food to the Egyptians during the famine.  Integret-ous?  Yeppers.

Was Joseph treated fairly?  Did he have a loving boss?  Was he consistently working in an optimum working environment?  Was he always able to maximize his strengths?

Nope. Nope. Nope. Nope.

But he led with integrity.  Always.

And so can you.

Integrity isn’t based on your circumstances.  It’s rooted in your heart.

Whatever you do, work at it with all your heart, as working for the Lord, not for human masters (Colossians 3:23)

 
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