Archives For service

Excellence doesn’t have to be expensive.

image via TypeInspire

A common misconception is that excellence is expensive. That you’re going to have to expand your budget, buy new “toys,” and constantly be on the cutting edge to have a service that is accomplished with excellence.

Thinking that excellence is tied with money is crippling. If you have the money, you’ll begin to rely on the money to do the work of excellence for you…that’s called laziness. If you don’t have the money, you’ll begin using the excuse, “We can’t do it as well as _____ because we just don’t have the resources.” Bologna. That’s a lack of utilization and equipping.

In the church world, where I spend my time and energy, I’ve seen plenty of leaders let excellence slide because they don’t have financial resources to pour into gadgets, lights, sound equipment, video equipment, new mics, and flashy “stuff.” And while that “stuff” looks nice, it doesn’t, in any way, guarantee excellence.

Want to pursue excellence as a local church? Here’s how you do it.

5 Easy Ways to Pursue Excellence

Execute your order of worship relentlessly.

I was recently a part of a service that was not planned well.  The worship leader didn’t know the lyrics well, and there were lots of gaps between songs, announcements, and the sermon.  Planning the order in advance so that everyone involved can see all of the details is crucial.  Running a rehearsal, including announcements, any videos, and any other elements are seen by everybody involved (before the live service) helps ensure major mistakes don’t happen.

Simplify.

The more programs you offer, the more diluted each becomes. And the less “excellent” each is, because each takes significant amounts of resources (time, energy, volunteers, money) to do well.  The simpler, more focused your church is, the more excellent you will be in each area.

Take pride in what you do.

Look around you. Take note of the little things. It’s often the small, seemingly insignificant gestures that go miles in promoting excellence. Here are a few things we do at Grace:

  • pick up stray trash
  • staff every door on Sundays with a welcoming person
  • keep printed material up-to-date
  • keep volunteers in the loop on information that new-comers will ask about
  • offer good coffee
  • set up an area on Sundays for moms with crying babies to still hear the service and not disturb others
  • keep your website updated
  • respond to emails promptly

Evaluate and improve constantly.

If an aspect of your church isn’t working, it’s time to change things up. Allowing a program to hang around because “we’ve always done it…” pushes excellence right out the window.  Evaluating, improving, and constantly being willing to change things that are broken encourages excellence across the board.

Celebrate.

If you feed something, it lives.  If you don’t, it dies.  Feed those actions, those habits, those strategical and forward-thinking moves that staff members and volunteers take.  When you feed those actions, they (and those they lead) will notice what your church values.  Thank them publicly.  Send them a note.  Throw them a party.  Celebrate steps in the right direction.

Pursuing excellence isn’t about money. It’s about the details. If what you’re offering (the Gospel) is valuable to your congregation, then casting it in the best light is vital.  Pursuing excellence does just that.

Are you serving in a church that pursues excellence?  What steps have you taken to get there?

 

 

 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Twitter
  • Email
  • RSS

The Sunday experience

benlreed —  April 4, 2011 — 4 Comments

My wife and I ate at a nice, swanky restaurant recently.

We felt like we were eating food that could be served on the Food Network.  Which is a far stretch from what we normally eat.  I learned what amuse bouche is (I had a pan-seared sea scallop with a slice of grapefruit, in warm vanilla sauce).  I had rillette and risotto…both of which I had to Google to know what they were.  The food was unbelievably good.

And as impressed as we were with the food, we were equally impressed with the service.  5 things stood out:

  1. We made our reservations online.  We’d never made online reservations for a restaurant before, but this process was incredibly easy.  We felt served even before we arrived at the restaurant.
  2. Our waitress was cross-trained.  She served our food, and could also talk us through the complimentary flavors, the local farms where they purchase their meat, and the precise way that each of our dishes was prepared.
  3. Our waitress wasn’t our only server…when we needed something, any server walking by would attend to our needs.
  4. I got up to use the restroom, and when I returned, my napkin was refolded and placed back on top of the table.
  5. The chef was feeling generous, and gave us a free tasting of his newest soup.

In short, it felt like the whole evening was about serving us, like we were truly honored guests.  And shouldn’t we be treated guests like that on Sunday morning in our churches?  Do we really offer that same level of service?  Because there are lessons to be learned here, whether your church is strong or weak when it comes to your Sunday morning experience.

Principles for serving on Sundays

  • Look for ways to surprise your guests with generosity. We paid a lot for our meal, but the fact that we felt served made us think less about the cost, and more about the experience.  And if “time is money,” then the people visiting your churches are “paying” a lot.  Make it worth their time.
  • Cross-train your volunteers and staff members. Our waitress cared about our entire experience, not just getting her tip.  And healthy team members know that, while their area of service may be primary for them, there’s a lot more that goes into a given person’s experience on Sundays than just their one area.
  • Serve relentlessly and creatively. The whole refolding-the-napkin-when-I-go-to-the-bathroom trick was awesome.  And it only took them 10 seconds.  But it took intentionality.  All of their servers had to keep an eye out for people who stood up to leave their table.  And that’s what it’s going to take to serve people on Sundays, too.
  • Prepared in advance to serve well. Serving with this level of class takes planning.  It doesn’t just happen naturally.  You, as staff and leaders, must plan ahead if you want your teams to serve well.  Brainstorming, dreaming, and mapping out action plans, is key if you want your guests to feel honored.
  • Know that Sundays aren’t the first, or last, impression. Our experience may have technically started when we arrived at the restaurant, but it certainly didn’t start, or end, there.  Taking this into account is important as you’re thinking through the message your church is conveying in your community and online.

Think, “What would this look and feel like for a first-time guest?”  Let that question propel you to creatively brainstorm with your team.

We’ve become raving fans of this restaurant.

Are you creating raving fans of your church?

What are you doing to creatively serve your guests?

 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Twitter
  • Email
  • RSS

When the service is poor

benlreed —  December 29, 2010 — 3 Comments

When the service is poor, I ________


a. Tip the full amount anyway. Hopefully, that’ll turn things around for them and they’ll serve better for the rest of their customers that day.
b. Tip less. They need to understand that they didn’t earn the full amount.
c. Don’t tip. Tipping is based on performance, and since they didn’t perform, they don’t get the tip.
d. Consult with the manager on duty. Poor service is unacceptable.
e. Let the sever know that you are the reason they have a job.
f. …have got a different kind of tip for this server…
f. Never go back to that restaurant again.
Do you think we, as followers of Christ, have a responsibility to offer grace, even to servers?

Do you think we, as followers of Christ, have a responsibility to offer love and mercy, even to servers?
 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Twitter
  • Email
  • RSS