image credit: CreationSwap user Esther Gibbons

When I think of customer service, I don’t instantly think of Wal Mart.

In fact, when I think of Wal Mart, I think of two things:

• Crazy cheap stuff
• Crazy people (HT People of Wal Mart)

Typically, customer service hasn’t jumped out of the aisles to scare me at Wal Mart. Until recently.

I was looking for aluminum baking pans. I went up and down the grocery aisles. Looked at every end cap. Even walked through the milk area twice thinking maybe I’d missed them.

Asking for help

Then I broke a cardinal man-code. I asked for help from a Wal Mart associate. Thinking the pans were somewhere in the grocery section, I asked someone who was working in that section, stocking shelves.

I instantly felt guilty for asking them. They were in the middle of something else, deeply engrossed in unpacking and stocking cans of something. I knew I was a distraction from him accomplishing his job.

“I’m sorry to bother you…really, I know you’re working on something else. But could you point me in the direction of the aluminum baking pans? I can’t find them anywhere. Just point me in the general direction and I’ll get out of your hair.”

I must have had a wince on my face, anticipating a pair of rolling eyes, sharp tone, and general disdain.

But I got none of those. In fact, I got exactly the opposite.

“No bother at all.” she said.  ”I am 99% sure I know where they are. Let’s go find them together.”

So the employee walked me across the store, away from the grocery section (I’m dumb…I know), to the home goods aisles, and right to the aluminum baking pans.

“Wow. Thank you so much!” I said.

“No problem at all. Glad to help.” she returned.

I was floored. And felt valued. And I found what I was looking for.

And in the process, my feelings about Wal Mart, which weren’t necessarily negative in the first place, took a drastic turn upwards. Suddenly, this store became a store that valued me, a customer. I may have gone in for the discounts…but I’ll return because of the stellar, friendly, customer-focused customer service.

Customer service and your theology

I began to wonder if we treat people like this on Sunday mornings in our local churches. Especially staff members.

It’s easy to feel like we have more “important things” than helping someone find a different classroom. Or find the welcome desk. Or get information about another ministry. Our role is much “bigger” and more “important” than that…we preach, we lead children’s ministries, and we equip volunteers. We set up hallways, hang banners, and operate the computers. We don’t have time for little things like, “Do you know where the baby dedication happens today?“

We quickly forget that, though our roles are important, it’s the people that we’re called to serve that are vital. Creating lasting, memorable experiences is unbelievably important in our churches. The experience someone has on a Sunday morning doesn’t trump the Gospel…it fleshes the Gospel out.

You can help someone have a better, more beautiful picture of Church by the way you serve them, instead of just handing them off or pointing them in another direction. The way you carefully and skillfully and patiently lead guests has lasting impacts on the health of your local church.

The way we treat others reveals our theology.

We serve a God who is infinitely patient and gracious with us. To love others any less is cheapening grace.

“The Lord, the Lord God, compassionate and gracious, slow to anger, and abounding in lovingkindness and truth.” – Exodus 34:6

Questions:

When guests leave your church, do they feel valued?

When someone needs help, do they feel like they’re a burden on you if they ask?

Have you ever gotten so engrossed in your specific ministry that you were bothered when asked for a little help?

Is your church more “product” focused than “people” focused?

Wal Mart, customer service, and your church is a post from: Life and Theology

 

image credit: CreationSwap user Gabriel Smith

There’s a great danger in attending seminary. In fact, seminary has robbed many people of a great ministry.

There, I said it. I feel much better.

The danger I’m referring to is an intellectualism that can drive students to value truth over people. That finds more value in being theologically “right” than in loving people. Seminary can leave students with an unbalanced view of ministry and theology and life.

Life, as the seminary student will find out, does not operate like a seminary classroom. The once black-and-white difficult doctrines either fall on deaf ears in most congregations…or appear somehow like a shade of gray not hinted at previously.

In the classroom & outside

That said, I see the benefits of seminary for ministry. I was able, during my last 4 semesters of seminary, to work in a local church, fleshing out the information I was being fed in the classroom. And for me, that intimate connection with a local church helped me turn the corner. It helped me value knowledge, but never walk away from people in the process. It helped me work through living, breathing shades of doctrinal gray.

At Grace, we’ve been looking for a way to raise up and develop future leaders. We’ve had short-term interns, but those tend to be centered around doing tasks than actual development for ministry. We wanted something that was more robust, that gave people real hands-on ministry experience, and that also connected the dots theologically as young leaders were cutting their teeth. Even in areas of ministry like small groups.

I think we’ve found a way to accomplish this.

Residency in Ministry Program

We’re calling it, for now, our Residency in Ministry program. Similar to a medical residency, we view this as a post-college “residency” where those in the program will be doing real ministry alongside pastors who are a little further down the road. They’ll be entrusted not with making copies (though, as we all know, that is a small slice of ministry, too) but with life-changing ministry. They’ll be viewed as full-on staff members, held to the expectations of the rest of our staff team. They’ll also receive a small stipend and have their housing covered.

In addition to doing the work of ministry, one major benefit of the program is that seminary tuition will be included. Clarksville is ~45 minutes from the new Nashville campus of Southern Seminary. We’ve already had staff members (myself included) who have worked full-time at Grace and attended classes concurrently. And as I said above, I believe that this is a great way to learn and do ministry: in the classroom and in the “lab.”

We’re receiving applications now, looking to have residents in place by August, 2012.

If you’re interested, just head right HERE and start the application process. If you know someone who would fit the bill, send this info along. If you have any questions, we’ve tried to answer the most frequently asked HERE.

We’re stoked about this program, and are convinced it will be a great benefit to a great number of young leaders.

If you were at the right stage in life, would this program entice you?

Residency in Ministry is a post from: Life and Theology

 

image credit: CreationSwap user Douglas Shelton

If you’re anything like me, witnessing comes super-easily. It seems I can winsomely turn every conversation I have back to the foundations of the gospel, have people laughing, nodding their head in agreement, crying, and saying, “Amen!” within just a few minutes. I quote a verse, and people cry out, “Please, more truth, Ben!” I sing a hymn while walking down the sidewalk, and people never look at me like I’m a freak … nay, they begin singing along, raising their hands in worship. I just have to encourage them not to close their eyes while they’re walking!

I carry tracts in my pocket, because every time I meet an unbeliever and give them one, they ask me if I’ll baptize them on the spot. I say, “It seems you need to hear about Jesus …” and they immediately respond, saying, “Yes, I’ve been waiting all my life! Please tell me more…” I always have the perfect word to say, the perfect prayer to pray, the perfect timing, and the perfect closing.

Don’t you?

No?!? Yeah, me neither. To me, witnessing is tough. It often feels stilted, forced, and unnatural. I never seem to have the right timing. And trying to perfectly remember each point about the gospel, combined with the fact that I’m nervous — that I feel like the other person hates me for bringing it up, that I feel woefully inadequate to share, that I feel like I have no idea what I’m talking about, that I just know that the other person has to be somewhere else and do something else — makes sharing my faith one of the most difficult activities I ever do.

I think we make it too difficult, though. I know I do.

When it comes to sharing the gospel, let me offer you three steps to think through.

3 Steps to Sharing the Gospel

Follow

Follow Christ. That’s what He calls each of you to do, right? You, living the life God has called you to live and being the person God has uniquely gifted you to be — that’s a great testimony to God. Each of us is a walking billboard for the goodness of God and a testimony that God can redeem, right, and set straight a person’s life. You don’t have to be perfect. Nobody expects you to be flawless. (Gasp!) And if you try to portray that to people, you’ll come across as arrogant and fake. You don’t have to have a perfect testimony, but you do have to follow a perfect Savior. That’s essential.

Share

Share your story. Your story is compelling. Riveting. Life-changing (assuming you actually have been changed). And sharing your faith involves sharing your story. Be honest, transparent, and vulnerable. People will connect with your brokenness more quickly and fully than they ever will your “awesomeness.” Share the junk God’s redeeming you from, the junk you’re done with, the bigger picture He’s inviting you into, and the ways His grace is sufficient and His love is captivating.

Invite

Invite other people into your story. Build relationships with people. And not just so that you can “get them saved.” Genuinely love people. Invest in them. Be their

friend. Listen to their story. Value them as God’s crowning creation. Look for ways to serve them, expecting nothing in return and with no strings attached. In so doing, you’re inviting them into the story that God’s writing through you. I’m convinced that people want to plug into something that’s bigger than themselves. Inviting people into your story, showing how your story fits into the broader story of God’s redemption of His people, does just that.

“THAT’S ALL?”

That’s it. Sharing your faith is much less complicated than we (church leaders) often make it. But it’s also much more difficult. Much more engaging. Much more demanding of your time and effort. Much more challenging of your life.

The goal of evangelism isn’t for the person to walk away with the “right” doctrine. Though doctrine is important, it’s not an end in itself.

Right doctrine should

• drive us to love others more, not less.
• move us toward people, not away from them.
• move us to condemn less, and love more. It should propel us toward kindness and patience, breaking our hearts for those far from Christ.
• drive us to serve others, looking for nothing in return.

“All day long I have held out my hands to a disobedient and contrary people” (Romans 10:21, ESV). All. Day. Long. God’s hands are full of hope, love, mercy, grace, forgiveness, and blessing. He sent His Son to earth to have a relationship with us. Let’s not reduce the beauty and power of that to mere words. To do so rips the truth of its love, grace, and mercy.

Follow Christ. Share your story. Invite people in. It’s that simple.

Without love, truth is …

Obnoxious.

Offensive.

Impersonal.

Insignificant.

Empty

Relationships matter.

Question: 

Have you ever given someone a tract, and seen the heavens instantly open up?

* I originally had this article published in the Fall 2011 edition of Collegiate Magazine (with a couple of minor tweaks here to fit it in as a blog post. To read more, pick up the magazine HERE. 

** Image credit: CreationSwap user Douglas Shelton

Evangelism simplified is a post from: Life and Theology

 

image credit: creation swap user Ron Loveday

I’m reading through the whole Bible this year, on the chronological plan via YouVersion. I might have started a little later than you did, but this plan is a great way to read through the entirety of Scripture.

But can I be honest with you?

Sometimes when I read, my eyes gloss over, I finish reading, and I have no idea what I’ve read.

I know, I know…not very holy, right? Not what you’d expect of a pastor. A pastor should 100% internalize every passage…nay, every word. Pastors should read a passage, and instantly be able to explain it using alliteration starting with the letter K. A pastor should read a passage and pretty much have it memorized, able to recall it at just the right time in just the right situation.

I guess I’m not a normal pastor.

Just trying to be honest.

This problem often happens when I read a familiar passage. It feels like I’m not really reading it, my eyes scanning the page like I’d scan a newspaper article I’ve been forced to read. A couple of key words jump out, but the passage feels very little like God’s authoritative, life-giving Word. My scanning eyes wander across the page, but my mind will wanders to other, less important tasks.

The Jedi Mind Trick

So I have decided to trick my mind by introducing the unfamiliar. Instead of reading one of the Bible translations I have read for years (English Standard Version, New Living Translation, New International Version), I’ve started reading the Holman Christian Standard Bible for my daily reading. It’s different enough that I can’t just scan a passage and instantly know what it’s going to say, my scanning habits having to slow down because my mind doesn’t recognize the cadence of the familiar.

Will this work?

Maybe. It’s working so far.

As I read through the book of Genesis, a book I’ve read countless times, it feels fresh again, alive with a renewed sense of beauty. It’s refreshing, my heart and mind approaching each passage as if I’m reading it for the first time. It’s what I needed to do.

Maybe it’s time for you to consider switching translations for your daily reading. Maybe it’s time to trick your mind into doing what you want it to do. Thinking what you want it to think. Meditating on what you want it to meditate on.

Question: What’s your preferred translation?

*image credit: creation swap user Ron Loveday

Playing a Jedi mind trick on yourself is a post from: Life and Theology

 

image via iStock Photo user: Maurits Vink

I’ve written a few times about my love of Evernote. I’m a big fan.

I use it in so many ways, and it’s become my go-to app for writing, idea generation, travel plans, meeting notes, and collaboration. I wanted to share a couple of new ways I’m using it. Last week, I led a missions team to Costa Rica. Evernote helped in big ways.

Next time you travel, I think it will help you, too.

Using Evernote for traveling

1. In coordination with IdeaPaint

I shared last time that I had a white board sticker that I put on my wall. The only problem with the sticker was that it kept falling down, which is not very professional during a meeting. So I decided to use IdeaPaint, a paint that is used like a whiteboard. I can write and erase on it, and it leaves no ghost marks or faint colors behind. As I was planning things out for our trip, I could write them on my wall, snap a pic when I’m done, and save the pics to Evernote.

2. Scanning in important info

As part of being a team leader of our trip to Costa Rica, I had to gather lots of info from each team member. And lots of info for the organization we were going through. And lots of information for Grace. And I needed to have all of that info with me. I had passports, emergency contact info, insurance information, etc. I had hundreds of pieces of paper I needed to travel with. So I scanned every one of them in to Evernote, and they were instantly searchable. So, for instance, if I needed to search for Justin’s drug allergies, I didn’t have to dig for the right paper…I just typed it into Evernote and voila!

3. Collaboration with key documents

I’m the small groups pastor at Grace, not the missions pastor. So I don’t personally need to keep a record of everything from our travels to Costa Rica. That’s the responsibility of Lindsey Frey. So I “shared” the “Costa Rica” notebook with Lindsey, and she’s able to file away every document I put together. And when I make changes to the notebook, those changes are reflected in her notebook, too. Which means I don’t have to make a second copy of everything, or update her every time a change is made.

4. Keeping up with travel arrangements

I saved all of our itineraries to Evernote. Most of our team were traveling on the exact same schedule. Two team members, however, were traveling back home 3 days later. So things could easily get a little sticky. But with Evernote, I was able to keep the itineraries separate, and quickly and easily pull up the various airline information for each team member. Which was nice, because I was able to share those itineraries in a flash with our team, and with anyone in the States who needed the info.

5. Writing blogs

I wrote blog posts every day updating our progress. When I was at The Abraham Project, I didn’t have access to internet. But even without access to internet, Evernote works. So I’d jot down my blog post ideas throughout the day, then when I got back to the bed-and-breakfast where we were staying, Evernote would sync up, and I’d have access to the notes on my computer. Rather than just trying to remember my thoughts throughout the day, I had downloaded them when they came to mind. Which made the writing process much quicker and easier.

Next time you’re leading a missions team, or taking a trip of any kind, consider using Evernote. It’ll make your life much easier.

Have you converted to using Evernote? Are you “sold” on it?

* image via iStock Photo user: Maurits Vink

Evernote for travel: 5 new uses is a post from: Life and Theology

 

You know a complainer.

The guy that, no matter what happens, no matter how good or bad a situation, he’s going to find a way to be upset about something. The girl that is constantly down on whatever you, or anyone else, does.

image credit: CreationSwap user Alan Belcher

They’re good at tearing people down, discouraging an entire team, and slowing growth.

Here’s the reality: there is always something to complain about.

Life is often exceedingly difficult. Organizations are often in decline. Things seemingly couldn’t get worse.

If we’re honest with ourselves, “complainers” put words to the thoughts racing through our heads. But there’s a difference in having a thought and acting on it. A difference in having a thought and fleshing that out for everyone to join in with you. A difference in keeping a thought to yourself and recruiting others to moan with you. *

No matter where you are in life, you’ll find complainers.

• At family gatherings.
• At church.
• At the water cooler at work.
• At conferences.
• On vacation.
• On Facebook.
• By text message
• By email
• By phone calls
• By twitter updates.

Brothers don’t shake hands

Complainers need a hug. They need to be told that it’s going to be okay. They need to be reminded that God is in control, and that he’s a good, loving, kind God.

But they don’t need to be put in the role of director, no matter the size or structure of your organization. In fact, it’s incredibly dangerous for your organization if these people are put into director roles.

5 Dangers of a Complaining Team Member

1. They’ll drag the whole team down with them.

Before you know it, your organization will be full of doubting, complaining naysayers who see nothing but doom and gloom. Complainers are great recruiters.

2. They compromise your vision.

They ratchet up the negative aspect of the vision God’s placed in your heart, and if you’re not careful, you are pulled into the vortex of their negativity, and your once-clear vision becomes muddied.

3. They’ll not perform their job well.

They’ll be focused on the difficult parts of their job, and be distracted from the good, positive aspects.

4. They’ll not help your organization move forward.

Stuck on past failures and current challenges, they’ll not be challenged to press forward and find new, innovative solutions.

5. They’re never satisfied.

As soon as something goes their way, they’ve found another situation to complain about. They’re toxic even in the best of times. Nothing you can do will satiate their desire for more complaints. Everything you do fuels their fire.

Nip complaining in the bud. It’s a heart issue, reflective of a heart that doesn’t rest soundly in the goodness and power of God. And it’ll rot your team from the inside out.

Don’t let complainers be directors.

Do everything without grumbling or arguing, so that you may become blameless and pure, “children of God without fault in a warped and crooked generation.” – Philippians 2:14-15

* I’m not naive. I can be honest when personal, and organizational, change needs to happen. I’m not contending that you should mask all problems with a smile. I’m making the argument that constant complainers are toxic.

* image credit: CreationSwap user Alan Belcher

5 Dangers of the “Complainer” is a post from: Life and Theology

 

I talked about it on a guest post I wrote for Matt Steen right HERE.

Here’s a video that I put together for our leaders, with help from Dustin York and Brian Coleman. *Make sure you watch about the 1:50 -2:05 mark for a cool effect that we incorporated.

A New Leadership Development Pathway is a post from: Life and Theology

 

The reply I get more than any other is this:

Nobody in my group is anywhere near ready to lead other people.

I guarantee you, though, if I were to sit in their group meeting, I could pick out a handful of potential leaders.

I’ve found that the word “potential” is a tough word to grasp. We often jump right over it. Instead of “potential,” we hear “proven.” Or “ready.” Or “perfect.”

photo credit: Ahisgett (Creative Commons)

“Potential” is different. Think back to your days in science class, where you learned about the difference between potential energy and kinetic energy. Kinetic energy is the energy of motion. It’s the energy of work. The more work you do, the more kinetic energy you produce. The faster you move, the more kinetic energy you build up.

Potential energy is energy that’s stored up, waiting for an outside mover. Waiting for a nudge, a kick, or a “suggestion.” It’s hard to “see” potential energy. A roller coaster, at the top of a hill, has potential energy. A ball, just before it’s dropped, has lots of potential energy. A spring, when fully outstretched, has lots of potential energy.

When I’m sitting with a leader, asking what other “potential” leaders are present in their group, they are looking for “kinetic energy” leaders. They’re looking for someone who’s already leading. They want to suggest someone whose kinetic energy is building, not someone who has potential energy stored up.

Someone who has potential energy may look uncommitted and unmotivated. They may appear lazy. It may seem that they’re far from being ready to lead.

Seeing Potential

Seeing potential is tough, because you can’t look at who, or what, is in front of you. You’re looking at what’s in front of someone else. Often, what’s in front of them is something that they haven’t seen themselves. Potential energy isn’t moving mountains and creating waves. Potential energy may be sitting calmly, not realizing the kinetic energy right in front of them.

Which is exactly why they need a nudge. From you.

Here are 6 easy ways to nudge to a potential leader

1. Tell them that you believe in them. And mean it. Encouragement goes a long way in nudging a potential leader.

2. Tell them the potential you see in them. Help paint a picture for them of what could be if they were to lead.

3. Give them a chance to lead, and set things up for an easy win.

4. Ask for feedback on your own leadership. Ask them how they think you could improve.

5. Read a book on leadership…together. Meet as you’re reading through it, and discuss observations you find.

6. Give them authority over an area of your organization, or over a special project. Trust them to make decisions and lead well, and follow up to ensure they feel supported and are growing.

Question:

Do you find it difficult to spot potential leaders? How do you give them a nudge?

* photo credit: Ahisgett

6 ways to nudge a potential leader is a post from: Life and Theology

 

Every meeting they attend, every team they lead, every trip they plan…they’re the youngest and least experienced. And, in my case, I’ve been in the room where everybody present had children older than me.

I can’t tell you how many looks I was flashed that said, “How cute…he’s trying to lead us…isn’t that neat?!?” As a leader, that’s frustrating.

When I started in my current role, I was the youngest on staff.

When I started in my current role, I was the younger than every one of the small group leaders at Grace.

But over time, I’ve been able to grow some level of influence. And here’s one principle I’ve learned:

Be faithful in the little things.

If I was given a task, even if it didn’t directly relate to my area of leadership, I worked to make sure I completed the task well. Not just half-heartedly, but with excellence.

If I took on a new responsibility, I made sure that I was 100% faithful, to the best of my abilities and even more so, to exceed expectations.

And this principle is biblical:

One who is faithful in a very little is also faithful in much… – Luke 16:10

It’s the little things, the smaller responsibilities, that are the greatest test of character, not the bigger ones. Letting the ball drop on the “little things” is a symptom of a heart that’s not ready for bigger, weightier things.

If you’re given smaller, less significant assignments and you fail to meet and exceed expectations, why would those who are in leadership over you trust you to meet and exceed expectations in more significant roles?

The insignificant tasks you take on early in leadership may be just that…insignificant. Except for one thing: they show your character. And if you want to gain influence, character (even more than age and experience) is key.

A certain level of trust must be granted to you because you’re young. But a deeper, more substantial level of trust, the one you’re looking for, is earned.

Trust is earned one faithful step at a time.

Be faithful in the small steps. It’ll pay off in time.

Have you ever dropped the ball on a small responsibility?

Did you see that affect your influence?

*Image credit Creation Swap user Drew Palko

My #1 post in 2011: How a Young Leader Can Gain Influence is a post from: Life and Theology

 

image via iStock photo user Anthia Cumming

Dear local church,

You do weird things. And please don’t tell me you have no idea what I’m talking about.

• You eat tiny crackers and drink tiny glasses of grape juice.
• You sing. Loudly and passionately. And it’s 8:30 on a Sunday morning. Seriously, who sings, out loud, where others can hear them before 9:00?
• You ask people to come down front. Nobody at my son’s baseball game has ever asked me to make a big life decision right in front of the whole stadium.
• You tell me I need to go somewhere else, into someone else’s home, to really connect.
• You pass a bucket for me to put money in. Do I have to pay to worship here?
• You lay hands on people to pray for them. Never seen that one done in a helpful way in a PTA meeting. Never.
• You preach from the Bible, and keep referring to it as an authority in your life, but I don’t see it like that. It’s a bit strange that you would put such weight into such an old document.

I’m not saying that these things are wrong. They’re just weird to me. I need you to help me understand why I need to do them. Why they’re important. Why you do them every week. Why I need to join in. Why I feel like such an outsider when I’m there.

I don’t want to be an outsider. Nobody does. I’d like to feel like I’m a part of you guys…but I need you to be patient. Walk me through understanding and doing. It took you lots of years to get where you are…help me get there. But don’t assume that, after 2 weeks, I’m going to “get” it.

Because when you don’t help me understand, you push me away…and it seems you don’t care that I come back.

Signed,

-Church visitors

* image via iStock photo user Anthia Cumming 

#3 in 2011: Dear Church, is a post from: Life and Theology