Culture creation

benlreed —  January 19, 2011 — 10 Comments

We’re working to create a different kind of leadership culture at Grace Community Church.

Our staff doesn’t function like many other staffs, even though we are one of the most understaffed church staffs that I know.  And though we’re busier than ever preparing to launch a new campus (details HERE), it feels like the right kind of busy.  Here’s what our pastors do, that other pastors and leaders may not do.

Our pastors

  • Answer phones. We don’t have a receptionist.  If you call 931-647-6800, you’re going to immediately hear from one of our pastors.  But please don’t try it just for fun…I’m busy today.  And if you leave a message, our system emails us immediately so we can follow back up with you quickly.  Because we value resources, and don’t want to spend money on someone whose primary responsibility is something less than shepherding.
  • Are highly accessible. You can reach our staff members by Facebook, Twitter, Email, or cell phone.  Because we care about building relationships with those we’re seeking to minister among.
  • Set up on Sunday mornings. Our pastors are there as early as any volunteers, setting up tables, speakers, coffee, and banners.  Because we don’t want to ask our volunteers to do something that we aren’t willing to do.
  • Answer our emails quickly. Because we value promptness, and strive for excellence in our communication.
  • Book our own schedules. If we’re traveling to a conference, or scheduling a lunch meeting, we do that ourselves.  Because we hire pastors on our staff, not just administrative assistants.

Is this the right way to assemble a staff of leaders?  Is it biblical?  Is it the only way?  I don’t know.  But I do know that this is what we do, and it’s working well for us.

Difficulties and Rewards

Because we’re so accessible, more people feel the freedom to email and call us about random events in life at random parts of the day.  Which I think is pretty awesome.

Because we hire capable shepherd leaders, our staff is stretched pretty thin doing the work of ministry.  Which I think is pretty awesome.

Because we setup on Sunday mornings, we’re physically and spiritually drained by Sunday afternoon.  Which I think is pretty awesome.

Because we value promptness in communication, people have begun to communicate more, and more often.  Which I think is pretty awesome.

You can assemble your leadership staff differently if you want.  And I won’t fault you for it.  But I’m thrilled to serve here at Grace.

What things should a pastor be busy doing?

Does the way you spend your day show that you value relationships?

 

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benlreed

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Christ follower, husband, father, writer, pastor of small groups at Long Hollow Baptist Church. Communications director for the Small Group Network.
  • http://twitter.com/jasonvana Jason Vana

    I love what you said about the pastors coming in to set up on Sunday mornings because you don’t want to ask your volunteers to do something that you aren’t willing to do. I have seen in too many churches this idea that the pastoral staff is on some kind of pedestal – unapproachable, too holy to vacuum the floors, much too important to do “grunt” work. That just creates a culture where people don’t want to serve.

    Lead by example. Love it.

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  • http://www.churchthought.com Matt Steen

    I am a fan. I can see how this can be hard to do at times, but I love the heart that you take into this.

  • http://theperkinsblog.net MichaelDPerkins

    We don’t have a secretary either. Our pastors answer their cell phones and text messages. And we set up and tear down each week as well. And we’re exhausted at the end of Sunday. But I wouldn’t trade it in for anything.

  • http://davidlermy.com David Lermy

    Ben, do you guys not have any administrative assistants?

    Before, I say more, I am not questioning any of what Grace does, I am seeking clarity for discussion sake.

    You made mention that you hire people to shepherd, but people with admin gifts are valuable in ministry. Each is given a gift for the common good. It seems that you would limit your staff diversity because everyone you hire would need the gift of administration, since your pastors answer the phone and do all the admin work. Good shepherds without that gift would not fit your staff culture very well.

    Within our staff structure, we have administrative assistances that take care of the repetitive admin issues, and we have a receptionist, but our pastors still answer their cell phones and emails. They simply free us up to do more shepherding instead of more admin work. I personal help set up the parking lot and oI am here early working alongside our volunteers.

    All that to say, I think you can have or not have admins, it’s the heart of the pastor who is shepherding that needs to be willing, like your staff, to work alongside volunteers, and end up exhausted at the end of the day. Maybe I am stuck on the whole admin/receptionist comment. But even with all of them around me, I still am highly accessible and ready to serve our people.

    • http://www.benreed.net Ben Reed

      David,
      We don’t have any folks who are primarily administrative assistants. Some on our staff do more administrative-type work than others, though.

      In order to be good stewards of our financial resources, we hire people who can wear more than one hat. And to be honest, most people are wearing more than 2 or 3 hats. And not hiring people who are solely administrative assistants allows us to use the funds that would go to their salaries on things like local missions. So, when I answer the phone, book my own conferences, and answer my own emails, I am contributing to Grace’s work in our community.

      I’m not saying that churches who have administrative assistants don’t care about their community. This is just a conscious choice that we’ve made to conserve resources, and stretch ourselves so that we can use our money in different ways.

      You’re definitely right…”you can have or not have admins, it’s the heart of the pastor who is shepherding that needs to be willing…to work alongside volunteers, and end up exhausted at the end of the day.” In order to put our figurative, and literal, money where our mouth is, we’ve decided not to hire the admin guys.

      That helpful?

      • http://davidlermy.com David Lermy

        Yes, it is.

        I wear a lot of hats too. The last church I was with was running close to 2,000 and I had no admin help. I did it all. Now that I am with a church that is over 2,000 I have part-time admin help. But it comes from my wife. Yet, her role is not to take care of me but to take care of our ministry needs in our guest relations and in our finance department. I still answer my phone, emails, book trips, etc. So she is shepherding in many ways and wearing a few hats too.

        I think God will honor you all and the fact that you aligned your staff structure with your commitment to stewardship. Being a pastor that is highly approachable is crucial. My office is in the main office area and I deal with a lot of people who walk in off the street, who need prayer or are seeking benevolence. I know God will honor you all for being available for your people.

        Thanks for the clarity response.

  • http://stalkingdonaldmiller.weebly.com Robin Matteri

    How do you find the time to blog so awesomely on a daily basis? When I grow up I want to be just like you.

    • http://www.benreed.net Ben Reed

      Ha! I’m humbled, Robin. Looks like you just caught me on a good week for blogging. My posts don’t always hit home. In fact, lots of them flop. Glad they’re helpful for you this week!

  • http://www.jonbond.biz Jon Bond

    Great thoughts – servant leadership in action. I’ve always thought that the best and most effective way to lead is through example, and your post highlights just how it can be done practically.